How to share your Pixelmator Pro preference files for troubleshooting

f you'd like to send the Pixelmator Support team your preference files to help fix an issue, follow the instructions in this article.

Collecting your core Pixelmator Pro preferences

For troubleshooting issues such as crashes, hangs and other unexpected behavior:

1. Quit Pixelmator Pro (Pixelmator Pro > Quit Pixelmator Pro).

2. Open Finder and go to this directory: ~/Library/Containers/com.pixelmatorteam.pixelmator.x .

3. Copy the folder named 'Data' to your desktop.

4. Compress the folder to make it easier to email. To do that, Control-click it and choose Compress. Send the resulting zip file to us through our Contact Us form.

5. You can now move the Data folder and the Data.zip file from your desktop to the Trash.

Optional: Collecting additional Pixelmator Pro preferences

For troubleshooting issues usually related to presets libraries and the Pixelmator Pro Photos extension:

1. Quit Pixelmator Pro (Pixelmator Pro > Quit Pixelmator Pro).

2. Open the Finder and choose Go > Go to Folder. Paste the following path: ~/Library/Group Containers .

3. Inside the Group Containers directory, find the folder called '4R6749AYRE.com.pixelmator'.

4. Copy the 4R6749AYRE.com.pixelmator folder to your desktop.

5. Compress the folder to make it easier to email. To do that, Control-click it and choose Compress. Send the resulting zip file to us through our Contact Us form.

6. You can now move the 4R6749AYRE.com.pixelmator folder and the 4R6749AYRE.com.pixelmator.zip file from your desktop to the Trash.

If the .zip files are too large to be attached to your email, see How to share files with the Pixelmator Team.