This article explains how to collect a log using the Console. A log is useful when something goes wrong with an application — for example, it stops responding or something disappears — but it doesn't quit unexpectedly.
1
Quit Pixelmator Pro
If Pixelmator Pro is open, quit the application. To do that, choose Pixelmator Pro > Quit Pixelmator Pro from the menu bar at the top of your screen.
2
Open Spotlight
To open Spotlight, click the magnifying glass icon in the upper-right corner of the menu bar, or press Command-Space from any app.
3
Find the Console
After opening Spotlight, type the word 'Console' and press the Return key.
4
Find Pixelmator Pro logs in the Console.
In the upper-right corner of the Console, type the words 'Pixelmator Pro' into the search field and press the Return key.
5
Start recording the Console log.
Click Run in the toolbar at the top of the Console window.
6
Open Pixelmator Pro and reproduce the issue.
Once you've started collecting the log in Console, open Pixelmator Pro and go through the steps that previously caused the issue to occur.
7
Select the logs.
Click 'Pause' to stop collecting the log. Click the first result to select it. Then, choose Edit > Select All, and Edit > Copy.
8
Paste the logs into a text file
Open the TextEdit app and paste the logs into a text file. Save the file.
9
Send the logs to us
Once you have saved the logs, send the TextEdit file to us through our Contact Us form along with any other relevant information, such as a crash report.
