Unable to edit - Pixelmator Retouch Extension

madocmisfits

Posts: 2

7 months ago

I cannot edit with the extension in Photos. I get this error:

Any suggestions?

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madocmisfits

Posts: 2

7 months ago

FYI, I have tried enabling and disabling the extension, and multiple photos.
Motiejus

Posts: 885

7 months ago

Hi madocmisfits,

Sorry to hear this. Could you drop us a line at support@pixelmator.com with your Mac specs included (Apple menu > About This Mac)? We'll take it from there.

Thanks!
Pixelmator Team
Seattle

Posts: 1

7 months ago

I have exactly this problem as well. Just got my 15' MacBook Pro.
thejazztete

Posts: 1

7 months ago

Same problem here. Just got my new MacBook Pro Touch Bar 15". Unable to edit with Pixelmator extensions. Unexpected error occurred.


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MacBook Pro 15" 2.6 GHzIntel HD Graphics 530 1536 MB /AMD Radeon Pro 4604096 MB
crazybear88

Posts: 1

7 months ago

Same problem here. Turn of and on no help. Every photo new 15" Mac Pro w/ touchbar.
orion

Posts: 1

7 months ago

I too am having the same problem when trying to use Retouch through Photos app and Pixelmator.


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zilba25

Posts: 1

6 months ago

hey I've got the exact same problem here. changed from a 2016 13 inch mbp to a 2015 touch bar MacBook Pro 15 inches today and the extension crashes on every photo. it didn't on the 13 inches. any tips?
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Motiejus

Posts: 885

6 months ago

Hey guys,

Drop us a line at support@pixelmator.com, we believe we have a solution.
Pixelmator Team
dituri

Posts: 1

5 months ago

Same problem here for me.

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cidco

Posts: 1

5 months ago

I am having the same problem I emailed this yesterday to support but haven't gotten a reply.
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eziggy3

Posts: 1

5 months ago

Same issue here. Cannot use extensions to edit.
Using Sierra 10.12.3

Model Name: MacBook Pro
Model Identifier: MacBookPro13,3
Processor Name: Intel Core i7
Processor Speed: 2.6 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: MBP133.0226.B11
SMC Version (system):
mocandrei

Posts: 1

4 months ago

I am having the same problem

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ALT3R 3GOS

Posts: 1

4 months ago

I've got the same problem
Jay Shawver

Posts: 1

4 months ago

I just purchased this app and have the same issue. Did anyone find out how to resolve this issue?
dany66@me.com

Posts: 1

4 months ago

I have the same problem in one of the macs ( MAC PRO). Emailed yesterday to support and hoping in a solution.
Kind RegardsImage
thealextn

Posts: 5

2 months ago

Is there a solution so far? I discovered the same issue.
tm.roberto

Posts: 1

2 months ago

Same problem! is someone from Pixelmator working on it?
Masic60

Posts: 1

1 month ago

Same problem ... emailed them today 6.2.17 waiting for response .
vahdyx

Posts: 1

5 weeks ago

I'm having this problem, I just purchased a 2016 MacBook Pro right before they announced the 2017 models lol. Oh well.
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